Senior Product Manager
Drive success within a thriving healthtech startup by delivering successful and impactful products for our clients!
About Us
Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.
Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.
Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.
The Role
Patchwork’s Product Team is responsible for creating and executing on informed, disruptive, and strategic product roadmaps that bring value to our customers and to the business.
We're looking for someone to be a key driving force in bringing to market and evolving our workforce management solutions. You'll be working within a multidisciplinary team (Technology, Marketing, Sales, Client Operations) to lead with product management best practices, to innovate, and to expand Patchwork’s value propositions throughout existing and new markets, and shape a culture of quality and expertise.
All Product Managers at Patchwork own the outcome, lead with confidence, are highly empathetic, prioritise quality, and make informed decisions using data and insights. You will have the autonomy to tackle the most impactful problems that make a positive difference in the lives of staff within the NHS.
Key Responsibilities
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Product Management
Defining your product area’s strategic roadmap through multidisciplinary and continuous product discovery, and performance tracking.
Defining and driving product outcomes through your roadmap, backlog, and collaboration cross functionally, specifically including the Client Operations teams.
Driving strategic and tactical go-to-market and rollout activities through cross functional leadership and collaboration.
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Leadership
Providing subtle leadership and guidance and mentorship to others, helping to define product strategies and solutions, embedding good practices, and sharing new ideas with the wider Product Team.
Being a leader in agile processes by demonstrating ideal standards in gathering requirements, managing an agile backlog, writing user stories, and leading squad refinement sessions.
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Analytics and Insights
Analysing and synthesising insights (e.g. user feedback, product data, sales pipeline, etc.) to drive data-informed product decisions.
Leveraging quantitative and qualitative insights, internal discussions, and external discovery to continuously prioritise and manage the backlog.
Tracking and monitoring product metrics to measure product success for each target segment and market.
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Stakeholder Management and Communication
Demonstrating exceptional external stakeholder management, participating and leading in client meetings as required.
Demonstrating exceptional internal stakeholder management collaborating cross-departmentally to gather requirements and communicating effectively with non-technical stakeholders to explain concepts and decisions.
Working collaboratively with Technology to build an effective and open relationship and strong collaborative relationships with your agile squad(s).
Working collaboratively with the Revenue teams including Sales and Marketing to support sales efforts and educate stakeholders on product capabilities, new features, and future roadmaps.
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Documentation
Creating and maintaining documentation such as product 1-pagers and product requirement documents; and upholding good standards of technical documentation within the Product Team.
Creating and iterating on internal documentation to support and improve ways of working and foster learning and development within the Product Team.
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Research and Innovation
Keeping up with industry trends, emerging technologies, and best practices; evaluating new tools, technologies, and methodologies to drive continuous improvement.
Requirements
Essential
Demonstrable experience working in Product Management within an agile environment.
Experience building, communicating, and executing on strategic product roadmaps.
Demonstrable experience in delivery and measuring value to a wide range of customers through your product roadmap.
Skilled in communicating your work, process, and product decisions to cross-functional stakeholders, and regularly seek feedback to improve your work.
Drive to prioritise team success and winning together.
Results and quality-driven, demonstrating value consistently and improving on quality and approach.
Ability to define and articulate business or user problems in simple terms, and explore solutions with the right balance of simplicity, flexibility and impact.
Able to share your opinions and always open to cross-examining and adapting your perspective when encountering new perspectives and evidence.
Passionate for a challenge and to challenge others to drive success.
Eagerness to work with multiple people and be a self-starter.
Prideful in attention to detail.
Ability and passion to work in a fast-paced scale-up team environment, embracing its challenges and opportunities.
Nice to Have
Experience building and launching new to market products.
Experience in a tech start-up/scale-up.
Experience or knowledge of the NHS, healthcare, or healthtech industry.
Experience or knowledge of workforce applications.
Benefits, Perks & Remuneration
Salary Range: £70,000-80,000
- Hybrid and flexible workplace
- Cycle Scheme
- Tech Loan Scheme
- EMI Share Options
- Perkbox + Perkbox Medical
- Coaching via More Happi
- Employee Assistance Programme via Health Assured
- Personal Learning & Development Budget
- Flexible income options via Wagestream
- Dog friendly London Hub
- Vibrant and fun London Hub with unlimited refreshments & games
- Access to co-working spaces across the UK
The Small Print
We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.
Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
- Department
- Product & Design
- Role
- Senior Product Manager
- Locations
- London, United Kingdom
- Remote status
- Hybrid Remote
- Yearly salary
- £70,000 - £80,000
Patchwork Values
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Start with Empathy
We must lead with our humanity in every interaction, with our customers and our colleagues. With customers we start with empathy to truly understand their perspectives and deliver solutions that appreciate the complexities of their lives in healthcare. Within our teams, when people feel understood, they're more receptive to others' concerns—and team cohesion and collaboration follow.
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Create Impact
We started Patchwork to make a difference to the lives of people in healthcare. And our impact is amplified when we strive for excellence in everything we do. And when each one of us gets to combine our love for our craft with the ability to make a real impact - only then can we make Patchwork a company we are proud to be part of.
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Choose Courage
To choose courage is to challenge the status quo, to be remain ambitious, to choose the hard path if needed, to take risks and not fear failure, and to allow yourself to be vulnerable.
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Own the Outcome
Ownership begins with accepting the responsibility of a project, product or even task, from inception to outcome. With true ownership of outcomes we find autonomy in our roles and become accountable towards our customers and colleagues.
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Win Together
We can only win by coming together as a single team.
It starts by treating each other with respect and kindness, building on each other's strengths to grow together, balancing team goals with personal goals, and always celebrating collective wins.
Welcome to Patchwork
We're a rapidly growing community of healthcare professionals, technologists and specialists who have seen the rising pressures placed on NHS organisations and staff, many of us through first hand experiences.
By working closely with the NHS, we have built a number of award-winning products, which have helped fill over 3 million shifts so far across over 70 NHS sites (and counting!), helping save the NHS millions.
We are extremely proud of what we do - we're on a mission and there's no stopping us! So if you want to join a growing, people centric team that works impactfully to solve real world challenges, then you're definitely in the right place.
Our Mission:
To reinvent the delivery of care through our innovative technology and genuinely caring people.
Our Vision:
To ensure healthier, happier people in healthcare - globally.
Senior Product Manager
Drive success within a thriving healthtech startup by delivering successful and impactful products for our clients!
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