Bid Manager
Become an integral part of how Patchwork forms new partnerships and establishes key relationships with our clients!
About Us
Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.
Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.
Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.
The Role
Patchwork is seeking a Bids and Contracts Manager for our Revenue Team, as we look to scale our operations and achieve new highs.
As part of Patchwork’s Revenue Team, you will be responsible for overseeing bid and tender proposals, and applications on behalf of Patchwork; as well supporting business cases, framework liaison and contract management. You will also be producing high quality and compelling commercial documents and responses, in order to maximise our win rate across all opportunities.
Key Responsibilities
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Bids and Tenders
Sourcing and responding to tenders; and managing bid processes in the most commercially successful way to win business.
End-to-end management from identifying the opportunity and initial information / screening requests (RFIs/RFPs) to completing and submitting final entries.
Striving for all bids and entries to be as successful as possible by meeting and exceeding quality standards on relevance, validity and persuasiveness, ensuring all submissions are compelling.
Project managing all internal stakeholders to provide information and documents in a timely manner, encouraging responsiveness and a collective desire to win business.
Utilising all existing procurement portals and sources and creatively identifying new ways to locate opportunities.
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Framework Management
Overseeing all procurement frameworks that enable Patchwork to compliantly contract and win business with the NHS and similar clients; including understanding framework limits allowing us to compliantly contract (i.e., what the commercial terms and models are for each framework).
Leveraging existing frameworks and relationships to identify and unlock revenue opportunities.
Identifying new framework opportunities and managing framework renewals and applications.
Managing external relationships with framework providers and core NHS network providers to ensure external parties are informed on Patchwork’s product developments and new capabilities.
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Business Cases
Collaborating to write compelling business cases to support all sales opportunities in collaboration with the Sales Team.
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Contract Management
Overseeing a centralised contract repository.
Management, maintenance, and reporting on all commercial contracts.
Tracking contractual commitments agreed with existing clients.
Tracking renewal opportunities.
Identifying risks and opportunities, raising to relevant internal stakeholders where appropriate.
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Client Information Requests
Owning the design, development and maintenance of any information repositories to support other customer information requests supporting client-facing teams (bids, RFIs / RFPs, SSQs, DPIAs, contract amendments etc.).
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Quality Standards
Producing commercially sensitive responses that are persuasive and compelling.
Ensuring all external deadlines are met.
Driving improvement of internal processes and output for all relevant client facing content.
Embracing AI to drive efficiency and scalability in finding and responding to opportunities.
Driving business awareness and high performance in responding to all commercial and contractual client information requests.
Requirements
Essential
Demonstrable experience in bid writing, bid and tender management.
Knowledge and understanding of relevant bid portals and tender alert systems.
Experience working with NHS or public sector procurement frameworks.
Experience with business case methodologies e.g. Five Case Model.
Commercial acumen and ability to convey business information in a compelling and low-risk way that increases the likelihood of winning business.
Ability to identify risks and opportunities associated with all bids and tenders, contract management, framework management and client requirements.
Demonstrable ability to comprehend questions and translate these for internal stakeholders in order to meet client expectations in responses.
Ability to engage and build rapport with internal and external stakeholders and decision makers.
Tech savvy and adaptable to new technologies and systems with a good understanding of good data hygiene; familiarity with portals, CRM systems.
Eagerness to work with multiple people and be a self-starter.
Prideful in attention to detail.
Ability and passion to work in a fast-paced scale-up team environment.
Nice to Have
Experience in a tech start-up/scale-up.
Experience or knowledge of the NHS, healthcare, or healthtech industry.
Experience or knowledge of workforce applications.
Experience with SaaS products to support bid productivity.
Benefits, Perks & Remuneration
Salary: £60,000 per annum
- Hybrid and flexible workplace
- Cycle Scheme
- Tech Loan Scheme
- EMI Share Options
- Perkbox + Perkbox Medical
- Coaching via More Happi
- Employee Assistance Programme (Health Assured)
- Personal Learning & Development Budget
- Flexible income options via Wagestream
- Dog friendly London Hub
- Vibrant and fun London Hub with unlimited refreshments & games
- Access to co-working spaces across the UK
The Small Print
We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us.
Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
- Department
- Sales
- Role
- Bids and Contracts Manager
- Locations
- London, United Kingdom
- Remote status
- Hybrid Remote
- Yearly salary
- 60,000
Patchwork Values
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Start with Empathy
We must lead with our humanity in every interaction, with our customers and our colleagues. With customers we start with empathy to truly understand their perspectives and deliver solutions that appreciate the complexities of their lives in healthcare. Within our teams, when people feel understood, they're more receptive to others' concerns—and team cohesion and collaboration follow.
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Create Impact
We started Patchwork to make a difference to the lives of people in healthcare. And our impact is amplified when we strive for excellence in everything we do. And when each one of us gets to combine our love for our craft with the ability to make a real impact - only then can we make Patchwork a company we are proud to be part of.
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Choose Courage
To choose courage is to challenge the status quo, to be remain ambitious, to choose the hard path if needed, to take risks and not fear failure, and to allow yourself to be vulnerable.
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Own the Outcome
Ownership begins with accepting the responsibility of a project, product or even task, from inception to outcome. With true ownership of outcomes we find autonomy in our roles and become accountable towards our customers and colleagues.
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Win Together
We can only win by coming together as a single team.
It starts by treating each other with respect and kindness, building on each other's strengths to grow together, balancing team goals with personal goals, and always celebrating collective wins.
Welcome to Patchwork
We're a rapidly growing community of healthcare professionals, technologists and specialists who have seen the rising pressures placed on NHS organisations and staff, many of us through first hand experiences.
By working closely with the NHS, we have built a number of award-winning products, which have helped fill over 3 million shifts so far across over 70 NHS sites (and counting!), helping save the NHS millions.
We are extremely proud of what we do - we're on a mission and there's no stopping us! So if you want to join a growing, people centric team that works impactfully to solve real world challenges, then you're definitely in the right place.
Our Mission:
To reinvent the delivery of care through our innovative technology and genuinely caring people.
Our Vision:
To ensure healthier, happier people in healthcare - globally.
Bid Manager
Become an integral part of how Patchwork forms new partnerships and establishes key relationships with our clients!
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