Revenue Operations Analyst
Are you keen to own and refine revenue strategies within a surging startup?
About Us
As featured in the likes of The Telegraph, Independent and Forbes, Patchwork is an award-winning digital healthcare solution that was built by doctors, for doctors.
We are a rapidly growing team of 100+ people revolutionising flexible working in the NHS and are helping NHS organisations save millions (and counting), by connecting them to an increasing number of flexible bank workers. We help grow their staff banks, remove reliance and spending on locum agencies, and aim to improve the general experience of flexible bank working.
We have always taken pride in having a hybrid working model even before the pandemic. Despite not being a fully remote employer, we are a flexible employer and encourage all of our employees to come into the office twice a week.
The Role
As part of our Revenue Operations team you will help reinforce our revenue strategy and teams (Sales Marketing, Customer Success) with metrics, infrastructure, business processes, and best practices. You will be a trusted partner to Revenue Leaders for forecasting, territory planning & management, and their business review cadence. The role also involves making supporting recommendations on ways to improve the productivity and scale of the revenue organisation.
Key Responsibilities
Partner with Sales, Marketing, and Customer Success Leadership/Teams to understand current processes, and lead improvements across the organisation.
Proactively search for areas to improve, streamline and scale using data, process, and systems analysis that measurably impact company revenue.
Conduct insightful analyses across different areas of the business (e.g. customer segments, pipeline management, territory planning, etc.).
Own and maintain the tools in use by the team (CRM, lead enrichment, outbound work, sales coaching, marketing automation and other enablement tools).
Support the Sales, Marketing, and Customer Success Teams by building out reporting dashboards to measure their performance.
Work closely with Revenue Leadership to identify key areas of growth, forecast revenue, and provide a monthly update on OKRs and KPIs.
Champion the use of technology, tools, and processes in order to maintain the source(s) of truth of our sales, marketing, and Customer Success data.
Ensure CRM integrity and make recommendations for improvements to efficiency, processes, consistency, and reporting.
Assist in the management of sales commission/bonus calculations.
Ideal Profile
Demonstrable experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies.
Administration experience with best-in-class CRM and similar tools in the Marketing, Sales and Customer Success tech stack for SaaS companies (e.g. Marketo, SalesLoft, Gong, Outreach), with a desire to learn how to become an expert.
Understanding of key SaaS Sales, Marketing, and Customer Success concepts and how they work practice.
Great communicator and can build relationships with a diverse set of stakeholders.
Ability to tell a story and present the results in a clear and interesting way.
Strong quantitative, analytical and problem-solving skills.
Experience working with BI/Analytics tools.
Curious, independent, rigorous and proactive person.
Excellent team player, and strong attention to details.
Benefits & Remuneration
Salary Range: £30,000-45,000
- Hybrid and flexible workplace
- Dog friendly office
- Cycle Scheme
- Tech Loan Scheme
- EMI Share Option Scheme
- Perkbox + Perkbox Medical
- Poncho (parental support and benefits)
- Wagestream (get paid on your terms)
- Employee Assistance Programme via Health Assured (well-being support)
- £250 L&D Budget (autonomous spend - additional L&D supported upon request)
- London HQ boasts games, snacks and socials
- Travel expenses (ask for more info)
Plus many cultural benefits such as workshops, book clubs, virtual events and more!
The Small Print
Due to the size of our small team we are unable to provide individual feedback on each application. If you have not heard from us within a week, unfortunately you have not been selected for an interview. We pledge to always provide feedback to all applicants who reach interview stages.
If you require accessibility assistance at any stage of the process, please let us know.
A note for recruiters: we appreciate the value in candidates coming from multiple sources and we are happy with our current search agencies, please don’t send unsolicited emails.
Patchwork recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, veteran status, and other protected status.
- Department
- Revenue Operations
- Role
- Revenue Operations Analyst
- Locations
- Patchwork HQ
- Remote status
- Hybrid Remote
- Yearly salary
- £30,000 - £45,000
Ready to make an impact?
Patchwork Values
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Start with Empathy
We must lead with our humanity in every interaction, with our customers and our colleagues. With customers we start with empathy to truly understand their perspectives and deliver solutions that appreciate the complexities of their lives in healthcare. Within our teams, when people feel understood, they're more receptive to others' concerns—and team cohesion and collaboration follow.
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Create Impact
We started Patchwork to make a difference to the lives of people in healthcare. And our impact is amplified when we strive for excellence in everything we do. And when each one of us gets to combine our love for our craft with the ability to make a real impact - only then can we make Patchwork a company we are proud to be part of.
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Choose Courage
To choose courage is to challenge the status quo, to be remain ambitious, to choose the hard path if needed, to take risks and not fear failure, and to allow yourself to be vulnerable.
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Own the Outcome
Ownership begins with accepting the responsibility of a project, product or even task, from inception to outcome. With true ownership of outcomes we find autonomy in our roles and become accountable towards our customers and colleagues.
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Win Together
We can only win by coming together as a single team.
It starts by treating each other with respect and kindness, building on each other's strengths to grow together, balancing team goals with personal goals, and always celebrating collective wins.
Welcome to Patchwork
We're a rapidly growing community of healthcare professionals, technologists and specialists who have seen the rising pressures placed on NHS organisations and staff, many of us through first hand experiences.
By working closely with the NHS, we have built a number of award-winning products, which have helped fill over 3 million shifts so far across over 70 NHS sites (and counting!), helping save the NHS millions.
We are extremely proud of what we do - we're on a mission and there's no stopping us! So if you want to join a growing, people centric team that works impactfully to solve real world challenges, then you're definitely in the right place.
Our Mission:
To reinvent the delivery of care through our innovative technology and genuinely caring people.
Our Vision:
To ensure healthier, happier people in healthcare - globally.
Revenue Operations Analyst
Are you keen to own and refine revenue strategies within a surging startup?
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