Here at Patchwork, we believe Customer Success isn’t just about being the first line of support, it’s about creating experiences - it’s making sure our users are happy & their voices are heard!
Supporting NHS workers is paramount to our success and it’s our duty to make this experience the best possible for them.
Whether we’re troubleshooting queries, creating how-to guides and other knowledge bases or sharing insights with our colleagues, we put the customer & user at the heart of everything we do and we take great pride in this!
As a team, we enjoy the variety that each day brings - whether it’s a trivial question or a complex issue, we enjoy working together & with our colleagues from other teams. We know success isn’t just about providing the best interaction, it’s about forging a lasting partnership based on trust and feedback.
Supporting such a diverse user base means we have to be flexible, think on our feet and most importantly, be empathetic! We genuinely believe that interacting with our products should be the easiest part of your day and an enjoyable part too!
If it isn’t, well - then we want to hear about it!